Shipping and Policies
Your order will be shipped within 3 days after the payment has been received.
We ship via Canada Post. A package mailed in Canada usually takes about a week to arrive to the US. It may take longer, if for some reason, the package is detained at customs.
To simplify your life, the cart calculates a shipping charge based on your total purchase:
- Purchase over $ 75.00 before taxes, FREE;
- Purchase from $ 50.00 to $ 74.99 before taxes, $ 5.00;
- From $ 0 to $ 49.99 before taxes, $ 9.00;
- The shipping costs are calculated in Canadian dollars.
Refunds and Exchanges
Due to the nature of the products we cannot accept returns.
Since our products are handmade, the size, the colors and shape may vary a bit from the product pictured. It is the beauty of handmade. The colors and scents may fade a bit over time and oils and butters do have a shelf life, so we recommend that you use your soaps within one year of your purchase.
We want our customers to be happy with their purchase, so if you are not satisfied with our products, email us for possible arrangements.
We give you a complete ingredients list on the labels and in the website product listings, so please carefullly read the ingredients for any possible allergies before you purchase or use our products. If you have any concerns about an ingredient, like for any products that you put on your skin, you should do a patch test. We can't be held responsible should an allergic reaction occur.
Although some of our soaps look good enough to eat, please don't, they still taste like soap. :)
Our soaps and products are moisturizing and soft on skin, but we do not claim that our soaps have any curative, medicinal, or therapeutic properties.